Privacy Policy

Last Updated: 30th May 2025

1. Introduction

At isnotworking.co.uk, we are committed to protecting the privacy of our visitors and users. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

The controller of your personal data for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws is:

isnotworking.co.uk (operated as an individual project)

If you have any questions about this Privacy Policy or our data processing practices, please contact us at: support@uptimecard.com.

3. Information We Collect

We collect different types of information in connection with the Services we provide, including:

A. Technical and Usage Information (Collected Automatically)

When you access or use our Services, we and our third-party service providers (e.g., for analytics, advertising) may automatically collect certain information about your device and how you interact with our Site. This information may include:

  • Log and Device Data: IP address (which may be used to determine general geographic location), browser type and version, operating system, device type, unique device identifiers (where available), referring/exit pages, date and time of access, and language settings.
  • Usage Data: Information about how you use the Services, such as the pages you view, the features you use (e.g., the websites you check), time spent on pages, links you click, and other actions you take on the Site.
  • Information Collected via Cookies and Similar Technologies: We use cookies and similar technologies to collect this information. For full details, please see our Cookie Policy.

B. Information from Community Status Reports

When you submit a report about a third-party service's status via our community reporting feature, we collect:

  • The domain name/service of the third party you are reporting.
  • The specific reason for the issue you are reporting (if selected from a list or entered manually).
  • Your IP address (collected for the purpose of determining the general geographic location of the report, abuse prevention, rate limiting, and aggregate trend analysis).
  • The date and time the report was submitted.

This information is used to aggregate data about potential third-party service outages and to display this aggregated and anonymised data to the public. We do not publicly display your specific IP address.

C. Contact Information (if you voluntarily provide it)

If you contact us directly, for example, via email for support or enquiries, we may collect information such as your name (if provided), email address, the contents of your message and/or attachments, and any other information you choose to provide.

4. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, maintain, and improve our Services, including the website status checking functionality and community reporting platform.
  • Understand and analyse how you use our Services to enhance user experience and develop new features.
  • Monitor and prevent security issues, fraud, and abuse.
  • Aggregate community reports and display information about third-party service statuses to the public.
  • Personalise and display relevant content and advertising (through our advertising partners), in accordance with your consent for advertising cookies.
  • Communicate with you to respond to your enquiries or support requests, if you contact us.
  • Comply with legal and regulatory obligations.

5. Legal Basis for Processing Data (for EEA/UK users)

If you are in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data on the following legal bases:

  • Consent: Where you have given us your consent to process your data for a specific purpose. This primarily applies to non-essential cookies (analytics, functionality, advertising) that our Site or our partners place, according to your choices in the consent banner. You can withdraw your consent at any time.
  • Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your interests or fundamental rights and freedoms. Our legitimate interests include:
    • Providing and maintaining our Services in a secure and efficient manner.
    • Analysing Site usage to improve our services.
    • Preventing fraud and abuse.
    • Displaying advertising to support the free operation of the Site (respecting consent for related cookies).
    • Collecting and publicly displaying aggregated community status reports.
  • Legal Obligation: Where processing is necessary for us to comply with a legal obligation to which we are subject.

6. Sharing and Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Third-Party Service Providers: We work with third-party service providers who help us operate, secure, and improve our Services. These providers have access to your information only to perform tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose. They include:
    • Analytics providers (e.g., Google Analytics).
    • Cloud infrastructure and hosting providers (e.g., AWS - Amazon Web Services).
    • Cookie consent management solution providers (e.g., CookieYes).
    • Advertising partners (e.g., Google AdSense and other ad networks) to display ads. These partners may collect data via cookies (with your consent) to personalise ads.
  • Public Data from Community Reports: As mentioned, aggregated and anonymised data derived from community reports (e.g., number of reports for a service, general geographic trends) is displayed publicly on our Site. The specific IP addresses of reporters are not publicly displayed.
  • Legal Requirements: We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with a legal proceeding, protect and defend our rights or property, prevent fraud, or protect public or user safety.
  • Business Transfers: In the event of a merger, acquisition, reorganisation, bankruptcy, or other similar transaction, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our Site of any such change in ownership or control of your personal information.

7. International Data Transfers

The information we collect may be stored and processed in, and transferred between, any of the countries in which we or our service providers operate (e.g., AWS servers may be located in various regions, including the United States). If you are in the EEA or UK, this may mean your data is transferred outside of these regions to countries that may not offer the same level of data protection.

In such cases, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the GDPR and other applicable laws. These safeguards may include entering into Standard Contractual Clauses approved by the European Commission with the relevant third parties or relying on adequacy decisions.

8. Data Retention

We retain your personal information only for as long as is necessary for the purposes for which it was collected, as described in this Privacy Policy, to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

More specifically:

  • IP addresses associated with community reports are retained for a limited period (e.g., up to 90 days) for abuse prevention and trend analysis, after which they are anonymised or deleted.
  • Aggregated and anonymised data from community reports may be retained indefinitely.
  • Analytics data (e.g., from Google Analytics) is retained according to the retention policies of Google Analytics, which we configure.
  • Contact information provided via email is retained for as long as necessary to address your query and for our records.

9. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), you have certain data protection rights, including:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure ("right to be forgotten"): You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions, particularly where processing is based on legitimate interests.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
  • The right to withdraw consent: If processing is based on your consent (e.g., for non-essential cookies), you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing before the withdrawal.
  • The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority. For the UK, the relevant authority is the Information Commissioner's Office (ICO).

To exercise any of these rights (except for lodging a complaint with the supervisory authority), please contact us at support@uptimecard.com. We will respond to your request within the legally required timeframe (usually one month). We may ask you for additional information to verify your identity.

10. Data Security

We take the security of your data seriously and implement appropriate technical and organisational measures to protect the personal information we collect and process. These measures include using encryption (e.g., HTTPS for web traffic), data access controls, system monitoring, and other security practices. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

11. Children's Privacy

Our Services are not intended for individuals under the age of 16 (or the relevant minimum age for consent to data processing in your jurisdiction). We do not knowingly collect personally identifiable information from children under this age. If you are a parent or guardian and you become aware that your child has provided us with personal data without your consent, please contact us at support@uptimecard.com. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

12. Links to Other Websites

Our Site may contain links to other websites that are not operated by us (e.g., when you check the status of a third-party site or click on an advertisement). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our Services after the changes have been posted will constitute your acceptance of such changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: support@uptimecard.com